Longevity of Granite City

PT HOURS are Tuesday and Thursday 8am to 5pm

Grow with a team that cares for you, too. We’re a young, people-first company delivering innovative, compassionate care and building a culture where respect, teamwork, and growth are real. Our experienced corporate leaders support you with training, smart tools, and clear career paths, so you can do meaningful work for residents and feel proud of every shift. Join us and help create a place where residents and teammates thrive

Job Summary

The Concierge is the first point of contact for residents, families, visitors, and vendors. This role manages the reception area, supports tours, answers and routes calls on a multi-line phone system, and provides clerical support to the community’s administrative and marketing teams while upholding a warm, professional, and hospitality-focused environment.

Essential Duties & Responsibilities

• Greet all visitors promptly and courteously; verify purpose of visit and direct to the appropriate person, office, or resident apartment.
• Maintain a neat, orderly, and welcoming lobby/reception area; ensure current community literature and refreshments are available and presentable.
• Answer, screen, and route multi-line calls; take accurate messages and relay information promptly.
• Display thorough knowledge of community services, programs, and upcoming events; provide accurate information to callers and guests.
• Immediately communicate any observed or suspected changes in a resident’s condition to a supervisor.
• Coordinate or schedule property tours; provide friendly, professional interactions that reflect the community’s brand and standards.
• Support marketing efforts (e.g., preparing tour packets, logging inquiries, scheduling appointments) as directed by a supervisor.
• Process incoming and outgoing mail; manage postage meter, stamps, copies, and general office supplies.
• Perform clerical tasks for community staff (data entry, filing, scanning, document prep) as assigned.
• Assist the dining team with meal service during peak times or special events as requested.
• Protect resident privacy and confidential information in accordance with policy and applicable laws.
• Follow all safety procedures and emergency response protocols.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent preferred.
• Ability to read, write, speak, and understand English; follow written and verbal instructions.
• Professional, calm, and courteous demeanor; able to manage multiple priorities and remain composed in emergencies.
• Strong interpersonal skills with residents, families, team members, vendors, and the public.
• Basic office skills and knowledge of administrative practices and procedures.
• Proficiency with Microsoft Office (Outlook, Word, Excel) and comfort learning community systems (e.g., EHR/CRM/visitor management).
• Reliable attendance and punctuality.

Preferred Qualifications

• Prior reception, hospitality, senior living, healthcare, or customer-service experience.
• Experience with multi-line phone systems and appointment/tour scheduling.
• Familiarity with confidentiality standards (HIPAA-like privacy practices for resident info).

Benefit & Perks:

• Benefits eligibility starting 1^st of the month following hire date for *Full Time Employees*
• Robust benefit plan offerings including Medical (PPO and HAS Plans), Dental, Vision, Critical Illness, Accident Insurance, HSA, FSA, etc.
• Employer paid Short Term/ Long Term Disability, Life Insurance, Employee Assistance Program
• 401(k) plan with employer match
• Paid Time Off and Paid Holidays
• Daily employee meal provided
• Employee referral bonus program

Longevity Senior Living is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.